Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 Q. How do I make a return?
A. Satisfaction guaranteed! If you are not completely satisfied you may make a return for a full refund or replacement within 10 days, excluding any discount and handling charges. After 30 days all manufacturers' warranties apply. To return any merchandise, place it in its original carton and in original (new) condition. Send to: PelicanShopsOnline, 3555 Route 22 Whitehouse NJ 08888 Attn: INTERNET. Fill out the back of the packing slip and include with return shipment. All returns must be pre-paid and insured. If you have any questions, please contact our Customer Service Team at: CustomerService@pelicanshopsonline.com. Refusing delivery on any shipment that is not damaged will result in shipping and restocking fees. These will be deducted from the refund amount. Custom items are made to your specifications and therefore cannot be returned unless there is damage or a defect, in which case we will provide a replacement of the item ordered. Note: Excluded items are opened paint or chemicals, dive boards, drilled reel systems and ALL custom orders. Pelican will issue a refund on new, unused merchandise returned within 10 days of the receipt of product. We honor returns for credit via the original method of payment. You will be notified via email of the credit. Credits are for the original purchase price less shipping charges. In all cases it is assumed that items presented for return will be in new condition and suitable for resale. To qualify for a full refund, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner. Packages must be returned prepaid. The condition of all returns is subject to the determination of Pelican management. All items returned without original packaging and manufacturer's tags will be refused. Customers are responsible for the shipping charges back to PelicanShopsOnline, including any items that may have qualified for "free shipping." Any package that was refused at the time of delivery will be charged shipping from and back to PelicanShopsOnline. Pelican recommends shipping insurance on all items being returned as all damages or loss of items during shipping is the responsibility of the customer. Returns must be pre-authorized by emailing customerservice@pelicanshopsonline.com for a return authorization (RA) number. Unsolicited returns are strongly discouraged. Merchandise received with no RA will be subject to restocking fee no less than 20% of the purchase price of the merchandise returned.


 Q. When will my order ship?
A. Your order will ship within 2 days on items that are in stock. PelicanShopsOnline ships all orders from Monday to Friday from 8am to 4pm EST. Please note, there are some UPS and USPS black out dates when there is no pick-up or delivery service (examples: Thanksgiving weekend Thursday-Sunday / Christmas and other Special Holidays). Orders placed during these times usually ship on the next business day after the holiday period is over. PelicanShopsOnline will notify you by email on any items that are not in-stock and an estimated delivery date. You are then given the option of keeping the order or canceling. Your order will not be processed until email verification is received on how to proceed with the the order.

Q. Do you ship outside the contiguous United States and Canada?
A. PelicanShopsOnline only ships orders within the contiguous United States and Canada for the published shipping charges. We will ship internationally, however additional charges will apply. Please email customerservice@pelicanshopsonline.com for specific shipping costs to your country.


 Q. I received the wrong item or it was damaged in transit, what do I do now?
A. Contact Customer Service for assistance in replacing the damaged or incorrect item at CustomerService@pelicanshopsonline.com.


 Q. What forms of payment do you take?
A. Mail in orders may be paid with credit/debit card, check or money order. Orders placed by phone or internet may be paid with credit/debit card. PelicanShopsOnline accepts Visa, Master Card and Discover Card.


 Q. The item I am ordering states that it ships via freight truck. What does that mean to me as far as the delivery of my order?
- Shipments requiring truck deliveries are due to the overall size or weight of the item. They are normally delivered on an 40 foot truck. - The carrier will notify you of delivery 1-2 days prior to delivery. You, or someone you appoint, must be in attendance at the delivery. NOTE: Person signing for item must be over the age of 18. - Lift gate service is available for an additional charge of $29.99 and must be requested at the time of order. A lift gate truck has a hydraulic lift to set your order at the curb. - If a lift gate is not used, you may need additional help to unload your order. - If there is more than one box, the shipment will be put on a pallet and wrapped in clear plastic shrink wrap. You may need to break down pallet orders and unload the individual boxes or items. No single item should weigh more than 80lbs. - Actual delivery dates cannot be determined at the time of order. Delivery may take up to 2 weeks depending on the delivery location and proximity to the warehouse. - Please count of the number of boxes/items that were delivered and compare that with the delivery bill. Note any differences in quantities on the delivery bill BEFORE you sign. This will be helpful in filing a claim with the trucking company. Make a note of any damages on the delivery bill BEFORE you sign. The trucking company requires this in order to pay for damages that may occur during shipping. If there is a large amount of damage (large holes in the boxes, contents spilling out, missing more than 10% of the boxes, etc.) please refuse delivery and contact Customer Service at CustomerService@PelicanShopsOnline.com NOTE: If you sign the delivery statement without noting all damaged and/or missing items, neither Water Warehouse nor the shipping company can be held responsible for any lost or damaged items.


 How do I submit a Warranty Claim?

Please follow the following guide-lines when submitting a Warranty Claim.
Please note  that all warranties are serviced through the manufacturer.   PelicanShopsOnline can assist in obtaining warranty coverage simpler in almost all circumstances.

Although weather related damage is not a warranty issue, PelicanShopsOnline is willing to review your situation on behalf of the manufacturer.

Before submitting the following information to PelicanShopsOnline, it is recommended that you consult with your homeowner's insurance carrier to determine whether or not the damage your product has sustained is covered under your particular insurance policy's guidelines.

PelicanShopsOnline obligated to produce proof of purchase and proof of a defect in the product as a pre-requisite to offering remedies as provided for in the warranty. To obtain PelicanShopsOnline assistance with your concern, please forward the following.

The following information must be included:

A. Customer name and home address.
B. Home phone number plus an alternate number.
C. Copy of original receipt.
D. 2 close-up photos of affected area and 1 showing full view (LIMIT TO 3 PHOTOS PLEASE).
Please put name and address on reverse of all photos.
E. Written description of damage.
F. Name, address and phone number of independent installation contractor, if applicable

  1. EMAIL:  customerservice@pelicanshopsonline.com
  2. PelicanShopsOnline

PO Box 36, Whitehouse, NJ 08888
Obtaining PelicanShopsOnline  assistance does not preclude you from seeking help directly from the manufacturer. Our assistance is provided to expedite the process. In many cases, our assistance limits the additional costs normally associated with receiving replacement components, such as shipping and labor. Any assistance in receiving replacement components is on a pro-rated basis, based on the year of purchase.
DO NOT bring any of the above information to your local store. Please allow approximately 2 weeks to review your inquiry and to receive a written response.
Thank you.
Customer Service Manager




 Do you Ship Internationally?
Yes, we will ship Internationally. However, there will be additional cost to ship product outside the United States. Please email for additional information to customerservice@pelicanshopsonline.com Pelican will contact you with the additional costs to ship outside the U.S. Your order will not be processed & your card will not be charged until confirmation of additional charges is approved via email.


 Can online purchases be returned to the retail stores?
Online purchases CAN NOT be returned to one of our Retail locations. Pelican retail locations DO NOT have access to your billing or payment information. Please follow above guidelines for returns of merchandise purchased online. Any merchandise that is returned to a Retail store that was purchased online is subject to a 20% handling fee. Similarly, merchandise purchased in one of our Retail locations can not be returned to our Online Store. Please email us if you have any questions regarding returns. customerservice@pelicanshopsonline.com

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PelicanShopsOnline. The collective work includes works that are licensed to PelicanShopsOnline. Copyright 2003, PelicanShopsOnline ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PelicanShopsOnline or purchasing PelicanShopsOnline products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PelicanShopsOnline or to purchase PelicanShopsOnline products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PelicanShopsOnline. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of PelicanShopsOnline used in the site are trademarks or registered trademarks of PelicanShopsOnline


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PelicanShopsOnline disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PelicanShopsOnline does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PelicanShopsOnline does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
PelicanShopsOnline shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PelicanShopsOnline has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a PelicanShopsOnline product is mistakenly listed at an incorrect price, PelicanShopsOnline reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PelicanShopsOnline reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PelicanShopsOnline shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PelicanShopsOnline without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
PelicanShopsOnline may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PelicanShopsOnline.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PelicanShopsOnline products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PelicanShopsOnline products) must be commenced within one (1) year after the claim or cause of action arises. PelicanShopsOnline's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PelicanShopsOnline may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PelicanShopsOnline or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
PelicanShopsOnline does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PelicanShopsOnline is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PelicanShopsOnline reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PelicanShopsOnline in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless PelicanShopsOnline, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, PelicanShopsOnline may link to sites operated by third parties. However, even if the third party is affiliated with PelicanShopsOnline, PelicanShopsOnline has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PelicanShopsOnline. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PelicanShopsOnline seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).